press clippings
Saturday, 15 Nov 2008
if your web buys don't turn up who do you turn to?
Pamela Abbott writes in the Scotsman
WIth Christmas just around the corner, all but the most organised or Scrooge-like among us are probably going to get whipped into the usual last-minute buying frenzy over the coming days. A large amount of that shopping will be done online.
Strangely, many people will buy products online from companies they know next to nothing about, as long as their virtual shop "looks legit".
The unexplained, but almost instinctive, trust many seem to have for companies selling goods online, coupled with the perception that, provided items are paid for by credit card, the purchaser is protected, feeds the exponential growth in our desire to shop online. Yet, before you click and splash your cash, it is worth pausing to ask how much the law will help if you make a bad online purchase...